Refund and Returns Policy

At Birds Voice, your satisfaction is our priority. If you are not fully satisfied with your purchase, we’re here to help.

1. Returns

You may request a return within 7 days of receiving your order.
Items must be unused, in their original packaging, and in resellable condition.
Certain items like perishable food products or hygiene items may not be eligible for return due to safety reasons.

2. How to Request a Return

To start a return, please contact our customer service at:
📧 [your email address]

Include:

Your order number
Reason for return
Photos (if applicable)

We will provide return instructions and a return shipping address.

3. Refunds

Once we receive and inspect the returned item(s), we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days.
Shipping charges are non-refundable unless the return is due to our error (e.g., wrong or damaged item).

4. Exchanges

We currently do not offer direct exchanges. Please return the item and place a new order if you wish to exchange a product.

5. Damaged or Defective Items

If you receive a damaged or defective product, contact us within 48 hours of delivery with your order number and a photo of the item. We will replace it or issue a full refund.

6. Contact Us

If you have any questions about this policy, please reach out to:
📧 [info@https://birdsvoicemorocco.com]

We’re here to make sure your experience with Birds Voice is smooth and stress-free.

Birds Voice

Birds Voice